Paper Key : IRJ************069
Author: Dr. Umang Mittal,Divya Sharma
Date Published: 02 Jan 2023
It is usually difficult for any company to take any type of risk alone because of huge financial burden upon them. Due to this company involves public through different investment scheme to invest in company as investors. Therefore, security laws came into force to protect the interest of investors in the company. A dynamic and efficient capital market is a vital and indispensable part of a nations financial infrastructure. The fourth best-performing market in the world is Indian stock market. Resolution of stock market dispute could result in lowering the cost of equitycapital in the economy. Secondly, a feedback mechanism of the regulation in the securities industry is provided by dispute resolution platform- whether regulation is working, not working but needs fine-tuning. Regarding this, we scrutinise the role and productivity of SEBIs SCORES securities dispute resolution system using the generally used three attributes of a good dispute resolution system: accessibility, efficiency, and fairness. The first criteria are concerned with accessibility to investors- the SCORES fair very well. It is demonstrative in accepting customers complaints. On the other side, given the overtly inclusiveness of the SCORES system, it has the potential to create a number of hard-to-solve cases with weak information set which can impact adversely the reputation of the regulator. SEBIs SCORES is a web based centralized grievance redressal system. It is a unique model. It enables investors to lodge their complaint online and track the status of complaint online from website or from anywhere. As far as the second attribute is concerned, viz., efficiency, SCORES system also fares favourably. The redressal rate at 96 per cent in recent years is one of the highest among regulators world-wide. Similarly, the time taken also scores positively (less than a year).Most of the cases get resolved in the initial stages itself. To improve the redressal rate further, it is recommended that an active intermediate role may be played by the SEBI. This could improve the redressal rate and satisfaction among investors. In terms of the fair ness issue, the extent literature discusses the proposition that it is the enhanced access to resources and their repeat plays that make them more successful in the court systems. Using the complainants success rate as a metric, we found that arbitration system for NSEs success rate to be around 46 per cent and the customer satisfaction is around 54 per cent. It would be interesting to examine how the complainants success rate varies over organizational settings and how these are shaped by the relative experience and resources of parties to dispute. In this regard, it is recommended that the SCORES system monitor repeat players (RP) who tend to play for rules to the disadvantage of individuals as one shooters (OSs). SEBI should consider extending the mediation and arbitration model prevalent among broking community to the company level (primary and secondary market) so similar benefits could accrue to the investor community. Lastly, it is important to discuss the communication strategy of SEBI. Reputation of the regulator is a public good and the communication strategy is crucial in building the reputation of the regulator. The literature on the central banks communication strategy suggest limited transparency arguing that release of information about the problems to segments of the financial system may potentially be harmful as it can trigger a run on the financial system. In contrast, no comment or silence could be interpreted as an acknowledgement of guilt. In the case of SCORES, the good record has hardly been noticed in the market rather the market has been focusing on the bad news. The extant literature has suggested that if an agency enjoys good reputation it can afford to keep silent since most of the criticism will not tarnish that reputation. Securities market but the fact that the good 3 news about SEBI performance in securities dispute resolution is not getting across the market it is important to have a balanced approach. In this regard, the role of social media could be useful. Social media could be used extensively in investor education and communicating the good news about the regulator. This requires a re-evaluation of the current strategy.
DOI LINK : 10.56726/IRJMETS32703
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